Return & Refund Policy

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be damaged, worn, or altered in any way
• Be returned with all original packaging and accessories

 

How to Request a Return

To initiate the return process, please contact our support team via email at support@cavaro.shop. We will respond to your request within 1–2 business days with further instructions.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, your refund will be processed within 5–7 business days. Please note that refunds will be issued through Shopify Payments, and bank processing times may vary. You will receive an email notification once your refund has been processed.

Late or Missing Refunds

If you haven't received your refund within the specified timeframe, please check your bank account or contact your bank to ensure the refund was not missed. If you are still unable to locate your refund, please reach out to us at support@cavaro.shop for assistance.

Exchanges

We only offer exchanges for defective or damaged items. If you received a defective or damaged item, please contact our support team at support@cavaro.shop to arrange for a replacement. We will provide a replacement item or a refund, depending on availability.

Return Shipping

Customers are responsible for paying return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure your return is delivered safely. Please keep a record of your return tracking number, as we are not responsible for lost or undelivered returns.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to reach out to us at support@cavaro.shop. Our support team is available to assist you. Last updated: June 5, 2026